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Terms of use

  • TERMS & CONDITIONS
  1. General information

Loomdeco.com is the online shop for the display and sale of products via the Internet (hereinafter the "Online Shop") of the Greek limited company "HATZIARGYRIOU ZAKAR S.A.", trading as "ΖAKARTEX" (hereinafter referred to as "Company"), having its registered office in Metamorphosi, Attica on 41 Nafpliou st. Postal Code 14452 (TIN 081839191, TAX OFFICE: COMMERCIAL COMPANIES’ ATHENS OFFICE, GENERAL ELECTRONIC COMMERCIAL REGISTRY NO 85152002000).

The following terms and conditions shall apply to the use of the Company's online shop located at www.loomdeco.com. (hereinafter referred to as the ‘Website’). Any user who enters and transacts or makes use of the services of the e-shop (hereinafter the "Guest" and/or "User" or "Customer" depending on whether he/she is limited to visiting only the e-shop or placing an order for products) is deemed to consent and accept unconditionally the following terms set forth herein without any exception. If a user does not agree to these terms, then it is their responsibility to refrain from visiting or using the Website, and from any transaction or use of the online shop's services. The Company reserves the right to freely modify/change or revise the terms and conditions of use and transactions on the online shop whenever it deems necessary.

  1. Information and Products

The company is committed to provide accurate, true, and full information on the online shop, both regarding the company’s identity and information and the existence of the essential features that are described for each product that can be purchased through the online shop.

The Company, in the context of good faith, is not responsible and is not bound by entries of electronic data that were made by error / inadvertently, or typographical errors that have escaped attention or have occurred unintentionally or due to interruptions in the operation of the website for reasons of force majeure and is entitled to correct them whenever it becomes aware of their existence.

  1. Limitation of Liability

The Company, in the context of its transactions through the Online Shop, informs the Customer/User based on the availability or non-availability of the products and in no case can guarantee their availability. In any case, the Company undertakes to inform the Customer in a timely manner of the unavailability, in which case it shall have no further liability. The Company strives to provide high quality services on a daily basis. As part of good faith, the Company is not liable and is not bound for any errors in the characteristics, photos and prices of products listed on the Website and cannot ensure that there will be no errors from any cause when entering and/or updating the characteristics and/or price of a product.

The Company shall not be liable for any acts or omissions of third parties and in particular for any unauthorized interventions of third parties in products and/or services and/or information available through the online shop.

The Company is not responsible nor liable for any damage and moral damages resulting from a failure to provide support services, and makes every effort to provide high-quality services, but cannot guarantee that there will be no interruptions or errors.

  1. User Responsibility

All website users accept, agree, and undertake to use the online shop's services, information and data as required by law and in accordance with the rules of good faith and trading ethics. Responsibility for the contents of transactions lies solely with the user.

In the context of the foregoing, the User is obliged not to use the Online Shop for:

  1. sending, publishing, e-mailing or otherwise transmitting any content that is unlawful for any reason, causes unlawful offense and harm to the Company or any third party or violates the confidentiality or privacy of any person's information,
  2. sending, publishing, e-mailing or otherwise transmitting any content that offends users' morals, social values, minors, etc.,
  3. sending, publishing, e-mailing or otherwise transmitting any content to which users do not have a right to transmit under law or applicable contracts (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements),
  4. sending, publishing, e-mailing or otherwise transmitting any content that infringes any patent, trademark, trade secret, copyright, or other proprietary rights of third parties of any kind,
  5. sending, publishing, e-mailing or otherwise transmitting any material that contains software viruses or any other code, files or programs designed to interrupt, damage, or destroy the equipment or the operation of any computer software or hardware,
  6. deliberately or unintentionally violating applicable legislation or provisions,
  7. harassment of third parties in any way,
  8. collecting or storing personal data about other users.
  9. In addition, the User agrees that all members, associates, employees, managers, shareholders, and other partners of the Company are not responsible for any damage that arises from third party members who use the website. Any use contrary to the above, other than penalties and the obligation to remedy damages which the user may cause, shall result in the interruption of the services provided without any notice
  10. Intellectual & Industrial Property Rights

All content in the online shop, including distinctive titles, badges, images, graphics, photographs, designs, texts, etc. are the intellectual property of the company and are protected in accordance with applicable national law, European law, and international conventions.

It is forbidden to copy, transfer or create derivative works based on this content or mislead the public about the actual provider of the Online shop. Reproduction, dissemination, transmission, broadcast of the material, or any other use of the content by any means for commercial or other purposes is permitted only with the prior written consent of the Company or any other copyright holder.

In particular, the names, images, logos, and distinguishing marks representing the online shop with the loomdeco trademark, or third parties and their products or services are exclusive trademarks of the company or third parties respectively, protected by the relevant trademark laws. Their appearance on the website shall in no way be construed as a transfer or granting of a license or right to use them.

  1. Protection of Personal Data

When the User/Customer visits the website, they may be asked to provide personal information about themselves (name, surname, e-mail address, product shipping address, etc.) as a rule, in order to process orders or to provide the corresponding services. Any personal data provided shall be retained solely for reasons relating to transactions, the improvement of the services provided to ensure the operation of the respective service.

The protection of the personal data of a Customer or User is governed by the General Data Protection Regulation 2016/679/EU and the generally applicable national and European legal and regulatory framework for the protection of personal data. For more information on the use of the Customer's or User's personal data please read our Privacy Policy

For any question, suggestion or statement related to these issues, interested parties can contact [email protected].

At any time, the User/Customer reserves the right to inform or object to the further processing of his/her data in accordance with the applicable legislation on the protection of personal data.

  1. Cancellation of Order

If for any reason the User/Customer wishes to cancel their order, they may contact us directly at 210 2203 609 (Monday to Friday 09.00-16.00) or online at [email protected], with the order number available. Cancellations are accepted up to 4 hours from the time of order

  1. Payment Methods
  • Bank deposit or web banking.

Bank accounts (IBAN):

NATIONAL BANK: GR0801101500000015020021240

ALPHA BANK: GR0501409930993002320000159

PIRAEUS BANK: GR9801720350005035049612482

On the payment reason field, you must fill in the customer's name and order number. Upon deposit, User/Customer should notify their deposit by calling 210 2203 609 (Monday to Friday 09.00-16.00) or online at [email protected].

  • Credit or Debit Card

Upon placing their order, User/Customer will be transferred to the Alpha Bank’s secure environment where they can enter their credit or debit card information.

  • Cash on Delivery

User/Customer can pay his order by cash to the courier who will deliver the parcel to him. This service will be charged an additional €2,50 per order.

  1. Shipping Fees

Orders are delivered throughout Greece by the cooperating courier. The shipping costs are as follows:

  • Hard to reach areas: up to 2 kg: €10.00 and €3.45 for each additional kg
  • Rest of Greece: up to 2 kg: 2.70€ and €1.25 for each additional kg
  1. Return Policy

If for some reason the User/Customer is not satisfied with the item received, they may return it within 14 calendar days of the day of receipt. In this case, the costs shall be borne by the sender.

Please note that if the product is defective or different from the one depicted in the order form, the company is required to replace it with a new one or give a refund at its own cost. In this case the costs shall be borne by the company.

Returns will be accepted if the item is in the original state in which it was received, bearing all the markings (labels, etc.) with which it was received, and with proof of purchase.

All items are washed according to the specifications on the label. If an item was washed, it cannot be returned.

Return Guidelines:

  1. Please call us on 210 2203 609 or send us an email at [email protected] in case you want to return or exchange a product.
  2. Prepare the product in its original pick-up state, with its labels and proof of purchase.
  3. Call your courier to receive the package (upon consultation with us).
  4. Receipt and inspection of the product.
  5. Shipment of a new product or refund to your account.
  6. Right of withdrawal

Withdrawal is the right whereby the customer has 14 calendar days to return the product they have purchased, for any reason or without any reason, and to request a replacement or refund. Products purchased by the customer are covered by a minimum two-year legal guarantee. Therefore, within these two years, if the customer believes that a product is defective or does not correspond to the advertised appearance or function, has the right to return the product to the company and then the company must investigate whether the consumer is right or not. If the product is proved to be defective by manufacture, the customer may request a repair or a replacement of the product or a reduction in the price or cancellation of the contract and a full refund of the amount paid. If the product is not proved to be defective, it is simply returned to the customer. Also, if the customer sends a defective product to the company, they shall undertake the shipping costs themselves. If the product proves to be defective, then the shipping costs shall be borne by the Company.

  1. Resolution of Disputes

The Company pays special attention to serving customer needs and solving problems that may arise from transactions with the Company. However, if the Company is unable to fully resolve the problems that may arise and the User/Customer considers that these transactions with the Company violate any of their rights to any extent, they may seek to resolve any disputes which may arise by resorting to the Consumers’ Ombudsman (www.synigoroskatanaloti.gr).

In addition to the above, applicable law is Greek law. Any dispute that may arise from or regarding the trading relationship between the User/Customer and the Company shall be resolved through the mediation institution. If the dispute (or part of it) is not resolved through mediation, the dispute, or the unresolved part of it shall be resolved before the Courts of Athens.